Arriving in Belgium
Where can I ask/register for asylum?
Once you have arrived in Belgium, please go to the Immigration Office (near Gare du Nord) as soon as possible to do your asylum request. This is the only place in Belgium where you can apply for asylum.
If you are detained in a detention centre, you can also apply for asylum there. When you are refused entry at the border, you can apply for asylum at the border, after which you will probably be sent to a detention centre.
Opening hours: weekdays from 8:45 am -10:00 am
IMPORTANT: You should go in person to the Immigration Office within eight working days from your arrival in Belgium! If you have children you should bring them with you on the day you go to the Immigration Office.
What is the pre-registration?
When you first present yourself at the Immigration office you will receive a convocation (notification). This convocation contains a reference number and a website link. You should check each day after 16:00 pm whether your number appears on the website. The day after your number appears on this website, you should go in person to the Immigration Office for registration.
Your number is also published on the door of the Immigration Office and at the entrance of the accommodation centre where you can sleep until you register. Do not forget to bring your documents to the appointment.
Where can I stay during the convocation period?
First you will get a place at the Klein Kasteeltje.
If it is not the first time you ask for asylum, you can find more information on reception here.
Where can I find information?
Startpoint, a Vluchtelingenwerk Vlaanderen initiative, provides soup and information (legal advice etc.). It is close to the Immigration Office.
12:00 pm-13:00 pm, every weekday.
Where can I find shelter?
There is emergency shelter at Samusocial
You have to call first to find out if there is space. Dial the free number: 0800 99 340
Where can I find clothes?
You can get clothes in the St Rochus church: Antwerpsesteenweg 60, Brussels between 11:00 am and 14:00 pm.
The volunteer organisation Plateforme Citoyenne offers clothes on Wednesdays and Saturdays. They also offer legal advice and general information. There is also a school for children (only on Saturdays) and some other activities.
Rue Léon Théodore 85, 1090 Jette
Open every day from 11:00 am – 18:00 pm
Find them on Facebook for updates: Plateforme citoyenne de soutien aux réfugiés Bruxelles
Where can I find medical help?
As long as you have not been registered as an asylum seeker, you have limited access to medical care. You can use the following facilities until registration. Have you been registered as an asylum seeker, then your reception centre will provide you with basic medical assistance.
You can find a doctor in Brussels at the Medibus, a service run by Medecins du Monde
At Central Station – Rue des Sols :
Mondays 18:30 pm – 20:45 pm.
At Ribaucourt – Place Sainctelette – Métro Yser:
Tuesdays 15:00 pm – 18:00 pm.
Thursdays 15:00 pm – 18:00 pm.
At Gare du Midi – Esplanade de l’Europe :
Tuesdays 18:30 pm- 20:45 pm.
On Avenue Louise:
Tuesdays 21:00 pm – 22:45 pm
At Gare du Nord – Place Simon Bolivar :
Thursdays 18:30 pm – 20:45 pm.
You can find a dentist at Medecins Du Monde on Rue Botanique 75, 1210 Brussels (Centre de Soins de Bruxelles) on Thursdays and Fridays (alternates every two weeks) 14:00 – 17:00. If you have a serious dental emergency you can be treated at Hospital Saint Pierre, which is the only hospital with an emergency dental service.
Also check out www.clinicfinder.org for free medical aid.
In very urgent situations you can call 112 for an ambulance. They will take you to a hospital.
Where can I find psychological help?
Solentra provides diagnostic and therapeutic support to refugee & migrant children and their families.
Sainctelette Square 17,
Contact 02 477 57 15 (from 9:00 am until 12:00 pm).
I have experienced exploitation. Where can I find help?
If you find yourself in one of the following situations:
- The situation you are in is different from what was promised to you before you arrived here.
- You are forced to do things you do not want to do.
- Your pay is much lower than the pay you were promised, you are hardly paid or not paid at all for the work you do.
- You have been forced to work in order to pay your journey by (or at the request of) the people who brought you here.
- You and/or your family are being threatened and/or you are a victim of violence.
- Your papers were taken away from you or are being withheld.
- You are locked up most of the time. You live completely isolated from the outside world.
- You arrived in Belgium after a long journey that has cost you a lot of money, and you have also been a victim of violence or your life has been put at risk.
You can contact Pag-asa:
Cellebroersstraat 16 (include map)
Tel: + 32 2 511 64 64
Fax: + 32 2 511 58 68
Pag-asa is open every workday from 09.00 am – 17.00 pm. Their operators will take your call in case of an emergency 24/7.
I lost a family member, who can help me?
If you have lost contact with a family member as a result of armed conflicts, natural or industrial disasters, humanitarian crisis or because of migration you may turn to the Red Cross to try to find your loved ones. The Red Cross/Red Crescent Movement, all over the world, will do their utmost to find those missing persons and restore family links.
The Belgian Red Cross can help you:
- search for your missing loved ones,
- exchange messages with family in a context where usual communications means are strongly affected or interrupted;
- reunite with loved ones who were found by the Red Cross and who can benefit from family reunification visa.
Croix-Rouge de Belgique – Tracing / Restoring Family Links Service
Rue de Stalle 96 – 1180 Bruxelles – Tel. 02 371 31 58 (reachable from 9:00 am to 12:30 pm)